FIT (Free Independent Traveler) Standard Conditions — Thailand Programs.
Regulatory Compliance Note: All refund calculations and cancellation terms are administered in compliance
with the Notification of the Tourism Business and Guide Commission regarding the Criteria for Refunding Tour Service Fees to Tourists B.E. 2563 (2020).
1.1 Cancellation 30 Days or More Prior to Departure: For cancellations made 30 days or more prior to the scheduled departure date (excluding the date of departure), a full refund of the tour fee will be granted, subject to the deduction of actual non-refundable administrative and operational expenses incurred by the Company.
1.2 Cancellation 15 to 29 Days Prior to Departure: For cancellations made between 15 and 29 days prior to the scheduled departure date (excluding the date of departure), a 50% refund of the total tour fee will be issued, after deducting actual non-refundable expenses incurred by the Company.
1.3 Cancellation Less Than 15 Days Prior to Departure: For cancellations made less than 15 days prior to the scheduled departure date (excluding the date of departure), the Company reserves the right to retain 100% of the total tour fee. No refunds will be granted under any circumstances.
1.4 Non-Utilization of Services & Early Departure: If a traveler voluntarily chooses to forego any scheduled service, accommodation, meal, attraction, or itinerary activity, or departs from the tour prior to its completion, such action will be deemed a total forfeiture of rights. No partial refunds, credits, or compensation will be provided.
2.1 Payment Terms & Passport Submission: Full payment of the total tour fee must be settled upon confirmation to secure the booking. A legible copy of each traveler passport information page must be submitted at the time of booking for local registration, insurance, and service arrangements.
2.2 Special Assistance & Accessibility Requirements: Travelers requiring special assistance (such as airport wheelchair requests, dietary preferences, or mobility support) must notify the Company at least 7 days prior to arrival or at the time of booking. Failure to provide timely notification may result in unavailable services. Any additional actual expenses incurred to arrange special assistance will be billed directly to the traveler.
2.3 Connecting Domestic Flights & Independent Travel: Travelers booking independent domestic connection flights or transit arrangements within Thailand are strongly advised to verify flight status and tour schedules with the Company prior to purchasing non-refundable tickets. Airlines reserve the right to alter flight times without prior notice, and the Company accepts no liability for costs or expenses associated with flight schedule changes or missed connections.
2.4 Official or Diplomatic Passports: Travelers utilizing Official or Diplomatic Passports (e.g., Official/Diplomatic Blue Passports) for leisure travel do so strictly at their own risk. In the event of entry or exit denial by Thailand Immigration or relevant border authorities, the Company reserves the right to withhold all tour fees, and no refunds or liabilities will be assumed.
Generally, refunds take 7–30 business days depending on:
Thank you for choosing our tour services in Thailand.
